Missed Your Rome to Florence Train? Here’s What to Do Next

Missed your train from Rome to Florence?

The Trenitalia ticket office at Roma Termini station is the place to go if you miss your Frecciarossa train to Florence

We’ve taken the Frecciarossa from Rome to Florence many times (check out our review!), so we know the excitement of the journey — and the stress of watching the clock tick down when you’re running late.

Missing your train can throw a real spanner in the works, but knowing your options can make all the difference.

Here’s what you need to know and what to do next.

• Can you take the next train to Florence?
• Do I need to buy a new ticket?
• What if I missed my train because my previous train was delayed?
• Our tips for buying Rome to Florence train tickets
• What if you have a hotel or tour booked in Florence?

Can you take the next train to Florence?

The good news is that there are numerous daily trains between Rome and Florence, running from around 5 AM until 10 PM.

So, you may be able to catch the next train unless your train was one of the last ones of the evening (in which case, you might need to find a hotel for one night — Browse here!).

However, don’t assume you can simply use the same ticket on another train.

First, check what type of ticket you have and what conditions apply.

Do I need to buy a new ticket?

Not necessarily. Both Trenitalia and Italo offer various ticket types with different change and refund conditions.

If you are already at Roma Termini, the quickest solution may be to speak to staff at the relevant operator's ticket desk.

They can check your ticket and explain your options for changing your booking or taking a later train.

From our experience, the staff at the Trenitalia office at Termini are professional and helpful, and they have resolved any issues we have had with our tickets.

We’ve taken this fast red train from Rome to Florence many times over the last few years

If you missed a Trenitalia train from Rome to Florence

Trenitalia's rules depend on the type of ticket you bought.

• If your ticket is Super Economy, you'll need to buy a completely new ticket
• Economy ticket fare can be changed before the departure
• Base ticket - Can be exchanged for free, an unlimited amount of times before departure. Can only be exchanged once, up to one hour after departure, at the departure station’s ticket office. Refundable before departure only, for 80% of the ticket price, if the ticket price is more than €10 (per passenger).

With some Base fare tickets, you may be able to change your ticket even after the train has left. In some cases, you may also be able to take another train on the same route, but you may need to pay a fee.

Some fares, such as Economy, don't allow you to simply take another train after missing your departure. Refunds may also not be available after departure.

Always check the conditions of your ticket or ask Trenitalia staff before getting on another train.

📍 Where to find Trenitalia office at Termini?
It’s on the ground floor near the Piazza dei Cinquecento entrance.

The English-speaking staff are helpful and efficient, and although there may be a queue, it usually moves quickly.

👉 Read our review about taking Frecciarossa train from Rome to Florence!

If you missed an Italo train from Rome to Florence

Italo has different rules.

For eligible Italo fares, the Extra Time service can allow passengers who missed their train to find a seat on the next available train by contacting Italo staff at the station or the Italo assistance service.

It is subject to availability and can involve a fixed charge plus any fare difference.

The exact options depend on the fare and services included with your ticket, so check your booking before buying another ticket.

We love to pop into shops at Roma Termini while waiting for the train

What if I missed my train because my previous train was delayed?

This situation can be different.

For example, imagine you have:

Naples → Rome → Florence

and your Naples–Rome train arrives late, causing you to miss your booked Rome–Florence connection.

Don't immediately buy a replacement ticket.

Keep your original tickets and speak to railway staff.

Depending on how your journey was booked and the applicable conditions, you may have different rights or rebooking options.

This is particularly important when the entire journey was purchased as a single booking rather than as two completely separate tickets.

Our tips for buying train tickets from Rome to Florence

If you think you might miss your Rome → Florence train, choose a flexible fare that gives you more options if you miss your departure.

Buy one of these tickets:

• Trenitalia Frecciarossa – Base fare: You can usually change your travel date or time before departure, and in some cases even shortly after
• Trenitalia – Economy: Changes are more limited than with the Base fare and may require paying a fare difference
• Italo – Flex fare: You can change your travel date or time up to shortly before departure, depending on the fare rules and any price difference
• Italo – Economy: You can change your ticket, but a fee and any fare difference may apply

What if you have a hotel or tour booked in Florence?

If missing your train means you'll arrive in Florence much later than planned, consider contacting your hotel or tour provider as soon as possible.

This is especially important if you have:

• A timed museum entry for example for the Uffizi or Accademia
• A guided tour of the Florence's centro storico
• A restaurant reservation in Florence
• A hotel check-in deadline
• Another train connection

Keep your replacement ticket or other travel documentation in case you need evidence of the disruption.

Don't confuse a missed train with a cancelled train

The rules can be very different.

You missed the train:
Your booked train departed, but you weren't on it.

Your train was cancelled:
The railway operator cancelled the scheduled service.

Your train was delayed:
The train operated but arrived or departed later than scheduled.

If the railway company cancelled your train, don't automatically treat it as a missed train.

Check the operator's current instructions for rebooking and refunds. It happened once to us, we immediatelly went to trenitalia ticket office and they replaced the ticket for next train for free (we got luxurious shining seats on business class)

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